MOST FREQUENT ASKED QUESTIONS

Can't Find Your Driver? When you arriving to Noi Bai International Airport, you'll be seeing your name on our staff's hand sign board!!! In the unlikely event that you arrive in Hanoi and no driver is waiting for you at the train station or airport, call us on Hotline + 84 912 881 885 (international) or 0912 881 885 (within Vietnam). For your convenience, public phones are located in the arrivals lobby.
 
What happens if my arriving flight is delayed? We will track your flight on the internet and will be aware if you’re arriving late. No matter if you are 1 hour or 5 hours late, we will have a driver for you at the airport.
 
How do I call from the Airport? You can call from any public phone at the Noi Bai International Airport: Call us on + 84 912 881 885 (international) or 0912 881 885 (within Vietnam).
 
Should I tip the driver? It is up to you whether you want to tip the driver or not. If you are happy with the service he gave you, it is customary to tip between 5-10%; however, there is no obligation.
 
How long does it take from Noi Bai Airport to Hanoi City? Hanoi is just 35 kilometers away and takes 45 minutes from the Noi Bai International Airport. However it might take less time or longer depending on traffic.
 
How soon before my flight should I arrive at at the airport? The airlines now suggest that passengers arrive between 80 and 120 minutes before departure. Please call your respective airlines for verification.